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The Power of Saying “No”

We often have a never-ending to-do list and constant requests from our team, colleagues, and stakeholders. It can be tempting to say “yes” to everything and everyone, but is that the most effective way to lead?

I love this quote by American novelist Anne Lamott:

“No is a complete sentence.”

It is a powerful reminder that you do not have to justify yourself when saying “no.” Setting and communicating clear boundaries is critical to being a successful leader. Saying ‘no’ to specific requests, projects, or collaborations can be a strategic decision that allows you to focus on your priorities and achieve goals.

Understanding the Importance of Setting Professional and Personal Boundaries in Leadership

It’s crucial to establish boundaries that help protect our well-being and enable us to achieve our goals. Two types of boundaries that leaders often set are professional and personal boundaries. While these may seem similar, there are key differences between them.

Professional boundaries are guidelines and limits leaders set to maintain appropriate relationships with colleagues, employees, and other stakeholders. These boundaries help leaders establish clear expectations for their behaviour, prevent conflicts of interest, and maintain impartiality in decision-making.

Leaders can create a healthy work environment that fosters mutual respect and trust by setting professional boundaries.

In contrast, personal boundaries are limits and guidelines individuals set to protect their physical, emotional, and mental well-being. Personal boundaries help individuals maintain their autonomy, protect themselves from harm, and communicate their needs and values to others. Leaders can avoid burnout, reduce stress and maintain a healthy work-life balance by setting personal boundaries.

Power of Saying No

The main difference is their purpose and scope. As a leader, it’s essential to understand the differences between professional and personal boundaries and set them accordingly.

However, both boundaries are essential for leaders to establish and maintain their effectiveness and well-being.

By prioritizing professional and personal boundaries, leaders can become more effective and successful in their roles.

Five Techniques That Will Help You In Saying NO!

Does this resonate?

‘I have such a hard time saying no!’

Saying “no” is not a sign of weakness or indecision but rather a demonstration of your focus and commitment to your goals. By embracing the power of “no,” you can become a more effective and respected leader in your organization.

  1. Prioritization Techniques: Prioritize your tasks and responsibilities to identify which requests or projects align with your goals and values. Use tools such as the Eisenhower Matrix or the Pomodoro Technique to help you decide better what to say “yes” or “no” to.
  2. Active Listening: Practice listening when receiving a request or proposal. Ask clarifying questions to understand the scope of the project, the timeline, and the resources required. This can help you determine whether you have the capacity and expertise to do the task.
  3. Saying “NO” with Empathy and a Smile: The most straightforward way I have found to say no is with a smile and the sincerest empathy and respect. Acknowledge the value and importance of the request, thank them for the opportunity, and say’ no.’ You do not need to explain why or give excuses. If necessary, you can suggest where help may be sought.
  4. Setting Clear Boundaries: Set clear professional and personal boundaries and communicate them consistently. This can help you avoid being overwhelmed by requests or projects that do not align with your goals or values. Boundaries will also help you establish expectations about your availability and workload with your team or colleagues.
  5. Saying “NO” to Say “YES” to Something Else: View saying “no” as a strategic decision that allows you to say “yes” to something else that aligns with your goals.

The Eisenhower Matrix

The Eisenhower Matrix is a productivity tool that helps people prioritize their tasks based on urgency and importance. It is named after former US President Dwight D. Eisenhower, who famously said, “I have two kinds of problems, the urgent and the important. The urgent are not important, and the important are never urgent.”

The matrix consists of four quadrants, each representing a different level of urgency and importance:

Quadrant 1: Urgent and Important – urgent and important tasks, such as emergencies or deadlines.
Quadrant 2: Not Urgent but Important – tasks that are important but not urgent, such as planning, strategic thinking, or personal development.
Quadrant 3: Urgent but Not Important – urgent but unimportant tasks, such as interruptions or unnecessary meetings.
Quadrant 4: Not Urgent and Not Important – tasks that are neither urgent nor important, such as time-wasting activities or distractions.

Eisenhower MatrixJRC - Jenny Reilly Consulting, Vancouver Executive Coach

The idea behind the Eisenhower Matrix is to ensure you spend time focusing on Quadrant 2 tasks, as these are important tasks that often get neglected due to the urgent demands of Quadrant 1. By prioritizing Quadrant 2 tasks, people can work proactively towards their long-term goals and avoid being overwhelmed by urgent but less important tasks.

The Tomato Technique, Aka The Pomodoro Technique

The Pomodoro Technique is a time-management method developed by Francesco Cirillo in the late 1980s. It is named after the Italian word for “tomato,” as Cirillo used a tomato-shaped kitchen timer as a student to track his work intervals.

When I first heard about this technique decades ago, I was not initially attracted as I am allergic to tomatoes (actual fact). That being said, anything that I can try that will improve my efficiency and productivity, I will always give it a try.

The Pomodoro Technique involves breaking work into 25-minute intervals, called “pomodoros,” followed by a short break of 3-5 minutes. After four pomodoros, take a more extended break of 15-30 minutes.

During each Pomodoro, you focus on a single task without any distractions or interruptions. The steps of the Pomodoro Technique are as follows:

  • Choose a task to work on.
  • Set the timer for 25 minutes and start working on the task.
  • When the timer rings, take a 3-5 minute break.
  • After four pomodoros, take a more extended break of 15-30 minutes.
  • Repeat the process until the task is completed.

The Pomodoro Technique can help you stay focused, avoid distractions, and manage your time more efficiently. It also encourages you to take regular breaks, which can help prevent burnout and increase productivity in the long run. Give it a try, and let me know how you find this technique.

Tomato Technique - Jenny Reilly Consulting

The Power Of Saying NO: A Core Leadership Skill

In today’s fast-paced and demanding world, saying “yes” to everything that comes our way can be tempting. However, learning to say “no” is crucial for leaders who want to stay focused, productive, and true to their values.

By setting clear boundaries and prioritizing your time and energy, you can avoid burnout, reduce stress, and make more meaningful contributions to your organization.

Remember, saying “no” is not about being selfish or uncooperative. It’s about owning your time and energy and making choices that align with your goals and values.

Saying “no” can also create opportunities for growth and learning. Turning down tasks or projects unaligned with your goals can free up time and resources to pursue more meaningful or challenging activities. This can help you build new skills, expand your network, and develop a stronger sense of purpose and fulfillment. It’s important to remember that saying “no” is not a one-time decision but an ongoing process. As your priorities and circumstances change, you may need to adjust your boundaries and make different choices about allocating your time and energy. By staying aware and intentional, you can continue to grow and evolve as a leader.

Finally, it’s worth acknowledging that saying “no” can be difficult, especially in cultures or environments where overwork and “yes-man” mentalities are the norm. However, by modelling healthy boundaries and prioritization, leaders can inspire others to do the same, creating a more sustainable and compassionate work culture for everyone.

I encourage you to reflect on your boundaries and priorities.

  • Are there areas where you could benefit from saying “no” more often?
  • How can you communicate your boundaries effectively and respectfully to others?

If you want more information or support on this topic, you can book a 30-minute complimentary consultation to find out how Jenny Reilly Consulting can help you. Please email askme@jennyreilly.com to coordinate a convenient consultation time.

 

Jenny Reilly Consulting, Vancouver Executive Coach

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YEAR END BUDGETING 2022

2022 in Review

As the year approaches a wrap, it’s time to highlight your achievements and position yourself for 2023. Review and report on topics like your organization’s accomplishments, value creation, budgets, financial ratios, your competitor analysis, and the year ahead. Take time to create a full-year timeline with strategic projections and goals. Use the 2022 Annual Report Components infographic to serve as a guide for elements to include.

Annual Report Infographic - Jenny Reilly Consulting - Executive Coaching

 

“A budget is more than just a series of numbers on a page; it is an embodiment of our values.” – Barack Obama 

Know your numbers

Over this quarter, a primary client focus has been on analyzing financial reports and data to aid the decision-making required for 2023 planning. Understanding the budgeting process is crucial in evaluating opportunities and risks.

Understanding your numbers allows for more strategic decision-making. Your numbers can provide:

  • comparability,
  • verifiability, and
  • understandability

of the next best steps to take in your company.

As a leader, you are expected to have a thorough understanding of your numbers, prepare forward-looking financial reports, set financial targets, determine the usage of resources, and evaluate the costs and benefits of each option.

Business budgets help leaders run a successful business. A budget provides the opportunity to assess the actual budget against what was forecasted and planned.

Steps to take in preparing for 2023

  1. Before developing your budget, it is normal practice to have a strategy session that will review relevant economic factors, sector issues/constraints/ opportunities, and management plans. Develop or review your 2023 budget (that should accommodate your short-term plans, normally one year in duration) and ensure each of your strategic objectives is related to your budget.
  2. Your budget should address each of your strategic initiatives, including cash and payments, sales volumes and revenues, detailed inventories, labour, and production requirements.
  3. Break your annual budget down into monthly budgets that will assist in planning and communication to the team.
  4. If you are working on a unit or department budget, ensure you understand how the budgeting process interlinks with the various budgets in the business.

Can you answer the following?

  • What is your mission, vision, short- and long-term strategic objectives?
  • Have you recently conducted a position analysis of your organization?
  • Who are your current competitors?
  • Do you have a comprehensive forecasting and budgeting process? Can you explain when and how this process is performed?
  • How often do you review your annual budget, identify variances between your forecasted and actual performance and update as strategic initiatives pivot and change?

Understanding your budget will enable you to:

  • identify short term problems
  • promote forward-thinking
  • help in the coordination of units within a business
  • communicate budget guidelines
  • motivate your employees to promote better performance
  • monitor performance relevant to the budget
  • implement a system of control, levels of responsibility, and authorization

If you’re a business owner, entrepreneur, or c-suite executive and have any questions about this month’s topics, or feel this resonates with you and you need executive support to project your budget successfully into 2023, please contact us, or reach out directly to jenny@jennyreilly.com and book a complimentary 30-minute strategy session.

 

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FIVE CORE LEADERSHIP TACTICS

There are five leadership tactics that I follow that help me in my consulting practice. I encourage you to think about how they could help you in your position.

1.) Planning Backwards:

Focusing on the future and planning backwards is an effective leadership tactic. It encourages unconstrained thinking and disruptive ideas and will help you to propel your organization forward. Once you have a focused vision, align your people to engage on goals, and develop a comprehensive action plan to move forward.

  • Where do you want to be professionally and personally one year from today?
  • What do you need to do to get there? (Of your action items, prioritize them in sequenced order and develop an action plan on what is required in each step.)

2.) Purpose-driven and value-focused:

My consultancy purpose and values determine my guiding principles. If you have not listed your guiding principles, it is time to do so. Your guiding principles outline how you operate, the organization’s role and the individual within. 

  • What is your company vision, purpose statement/mission, and what values define how you do business? 

3.) Intentionally listen actively:

Leadership is a conversation. Improving your listening ability will be a cornerstone of your leadership success. Listening will assist you in problem-solving, determining and implementing innovative ideas, defining process improvements, and developing new ideas for faster and better outcomes. Engage your team, clients/customers and external stakeholders in a discussion on progress once modifications have been agreed upon, design and circle back to question if you have it right. 

4.) Innovate continually.

You cannot afford to become too comfortable and complacent. Customer and client preferences in the product or service area you are offering are continually changing. Technology advances will improve speed and results, can transform our processes, and adaption of best practices. Quarterly question processes, this will help you retain focus on improvement and will become part of your culture. Encourage bottom-up and top-down idea initiatives for improvement. Make decisions faster and base them on data with a focus on quality. Quarterly, prioritize the top three areas you can innovate to bring the greatest return to your organization. 

5.) Performance – think short and long-term.

To thrive in the long term, we need to have not only long-term goals but also short-term goals to gain momentum. Future-proof your performance by answering the questions below: 

  • What trends are influencing your business and sector?
  • What are your customers and clients seeking or asking that is not currently being provided? 
  • What is your data telling you? The facts have the answers. 
  • Ask your employees for feedback on what is working and what isn’t and any suggestions they have for improvement.
  • What are your duties and responsibilities – are they aligned with your purpose? 
  • Assess how you are doing things, is it the best and most effective way, or have you fallen into a routine and repeated past actions hoping for better results? 

If you have any questions about leadership tactics or want to learn more on the powerful benefits of executive coaching to elevate your professional success, please reach out to +1 604-616-1967 or askme@jennyreilly.com and book a complimentary 30-minute strategy session. If you want monthly leadership and professional development tips, sign up for my JRC newsletter or check out my social media on Instagram for information on my new upcoming 6-month executive leadership course.

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HOW CAN ‘DEEP WORK’ GET YOU BACK TO DOING AN EXTRAORDINARY JOB?

Do you want to do your job or do an extraordinary job?

There are times when we run on all cylinders, everything comes together, and we feel like we are at the top of our game. In contrast, there are times when we may feel we have lost our work mojo, are bored, stagnant, and just go through the motions of our job. I know how I prefer to feel, how about you?

A tool to help you regain focus on what you are doing and how you are doing it is to ensure you immediately implement ‘deep work’ time into your schedule. This mode helps you have an uninterrupted focus on a significant task.

Your ‘deep work’ time should be allocated to projects or tasks that require your undivided attention to move forward and will have the greatest impact. This sounds so straightforward and obvious that you may ask why I even need to write about this, so I challenge you to look at your schedule over the past month and honestly evaluate how much time you allocated to ‘deep work.’

When you allocate time in your day where you can work in isolation, without distraction, the quality and quantity of work you can complete can be extraordinary. It takes time, focus and persistence, but it will be worth it.

Reorganize your month ahead to ensure you have time in your schedule daily for ‘deep work.’

Your days maybe spent, rushing from one meeting to another or putting out continual fires – this is fractured work. Fractured work occurs when you are primarily responding to others’ needs and requirements. It is unrealistic to think that you can cut out fractured work in your day-to-day commitments; however very realistic to combine it with periods of uninterrupted focus.

To do extraordinary work, we need periods of concentration and focus.

Determine how much ‘deep work’ time you need daily, schedule it, and make it a non-negotiable priority for the month ahead.

QUESTIONS FOR YOU TO ANSWER:

  1. How can I schedule my time in September so five days per week, I have at least one hour daily allocated to ‘deep work’?
  2. Are there any periods in the year that I need more time to focus on ‘deep work’? If so, when? Now go ahead and block off that time in your schedule.
  3. What will you have to do in your space to ensure it will promote ‘deep work,’ or where else can you go to facilitate ‘deep work’?

EFFECTIVE ONE-ON-ONE MEETINGS WITH DIRECT REPORTS

Having effective one-on-one meetings is a critical leadership skill. I recommend having weekly one-on-one meetings with each of your direct reports. The objective of this meeting is to ensure there is open and transparent communication on priorities, identification of opportunities, issues or challenges and time to address any questions or concerns that may be affecting the progress of your direct report.

To have effective meetings, ensure you have a plan, are organized to optimize your meeting time, have clear outcomes in mind, and record who is responsible for what by when, making it is easier for you to follow up.

The following are an example of questions that you could ask in a one-on-one:

  • What were your biggest wins over the last week/since we last met?
  • What worked well, what didn’t and why?
  • Are there any areas in that I can support you?
  • What are your top three priorities for the upcoming week?
  • Is there anything else that you would like to cover today?

I encourage you to monitor how much you talk in these meetings. My suggestion is that you should not be speaking for more than 20% of the meeting. Focus on listening, not jumping in and solving problems but asking clarifying questions.

MEETING TIPS

For many, meetings are painful, and I am sure you have felt, heard, or empathize with the following:

‘I have too many meetings.’

‘The meetings are too frequent and too long.’

‘Meetings are a waste of my time.’

‘I hate it when people show up late or don’t contribute – why bother!’

 

Here are some helpful tips for you:

  1. Look at the meetings in your schedule over the upcoming week and determine if your attendance is necessary. If it is not, message the organizer with your rationale and withdraw yourself from attendance.
  2. When scheduling a meeting, ensure that the right people are in attendance and the duration is the correct length (the shorter, the better).
  3. If you are organizing or chairing a meeting in advance, prepare and circulate an agenda along with any documents that need to be reviewed.
  4. Follow up on your meeting notes, complete what you said you would and hold others accountable for assigned tasks.

Speak up on annoying behaviours like:

  • Individuals being on their phones during the meeting, checking emails, social or surfing
  • Arriving late and being disruptive
  • Interrupting and talking too much
  • Not coming prepared
  • No participating

Each behaviour is a sign of disinterest and disengagement, don’t ignore it. Be focused on acknowledging it and changing the behaviour.

If you have any questions about implementing deep work times in your schedule or want to learn more on the powerful benefits of executive coaching to elevate your professional success, please reach out to +1 604-616-1967 or jenny@jennyreilly.com and book a complimentary 30-minute strategy session. If you want monthly leadership and professional development tips, sign up for my JRC newsletter or check out my social media on Instagram for top leadership advice throughout the year.

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KEY AREAS OF RESPONSIBILITY IN LEADERSHIP

Leadership is complex and challenging. You need to set the direction, communicate your vision, and be on top of strategy execution.

Focus on a positive workplace/team culture, align and mobilize talent to ensure they are working to their strengths and effective in their roles.

You are connecting purposefully internally and externally with a timely cadence. And…all the while personally managing your effectiveness and energy levels.

How a person performs in a leadership role matters. This is an obvious statement, but one we need to ponder as the top 20% of leaders could contribute more than 2.8% of the average leader.

Working on soft leadership skills is hard – ironic, isn’t it!

If you rate yourself on how you are performing as a leader on a scale of 1-5 (1-being abysmal to 5-knocking it out of the park)

  • How are you performing?
  • Why do you give yourself this rating, and in what areas can you improve?

No matter the industry sector nor size of the business or team, a leader’s key areas of responsibility include these steps:

1. SETTING THE DIRECTION

Looking back to look forward or conducting a review to do a preview of what’s coming is an essential leadership tactic.

Think of a Venn diagram, with the overlapping circles intersecting in the middle, that central area of overlap is the core focus. In the instance of setting direction, consider what is needed (your customer/client needs), what is your superpower (what you are good at), what drives you (what you are passionate about) and the big business kicker $ (how you can make money).

Be bold when setting your vision, direction, strategies, and resource allocation. Think beyond what is needed and focus on what is required in the future.

QUESTION: Why should we exist five years from now?

2. ALIGNING STRATEGIC PRIORITIES WITH BUSINESS GOALS

When taking on any new priority, ensure first it aligns with your overall business goals. This will ensure that you stay on track and focused for the long game. Don’t forget to set performance milestones, these will motivate and keep you accountable. Eliminate activities that do not contribute to core areas of focus.

QUESTION: What strategic priorities are you working on that ARE NOT aligned with your business goals? Why?

3. LEADING TO AN INDIVIDUALS PSYCHOLOGY

Everyone has a different psychology. What they need from a leader and how they receive it can be unique. A good leader makes the time to understand how to best lead each person in their team and get the psychology and mechanics right to help the individual be the best they can be in their position. A leader applauds an individual’s wins, supports them in situations, and provides professional development to help them be more effective in their role.

QUESTION: Do you know how you can best lead each team member?

4. EXECUTING CONSISTENTLY ON THE RIGHT THING

I love this quote:

‘There is nothing so useless as doing efficiently that which should not be done at all.’
~ Peter Drucker

A reminder to constantly be assessing what the right thing is to be focused on and consistent in the execution of action to get it done. Remember the 80/20 rule or Pareto Principle (80% of our outcomes come from 20% of our causes), prioritize high-impact tasks, resulting in greater productivity and results. Look at your entire task list, prioritize based on the impact level each task would have if complete on your work/business goals, focus first on those top 20% of items on your list as they will result in 80% of the impact that you can generate for the day.

QUESTION: What are the top 20% of tasks I need to focus on today?

5. FOCUSING ON CULTURE AND ENGAGEMENT

One of the most challenging things about leading a business team is not the work that needs to be done but… working with the people, navigating personalities and reframing a business culture to be more positive. Motivating and inspiring someone to improve their mindset, work ethic, or ability to work with others takes time and needs to be very intentional.

From a work culture and employee engagement perspective, I encourage you to start by working on one thing. It could be your: hiring process, onboarding, annual performance reviews, processes to address bottlenecks and points of frustration, engagement survey, revised job descriptions or the incorporation of team building activities to look forward to.

There are so many items that you can focus on, pick the lowest hanging fruit that will help you improve culture and engagement and go for it!

QUESTION: How can you inspire your team to do their best work?

6. CONNECTING WITH STAKEHOLDERS

To ensure strong relationships with your stakeholders, you need to start with a foundation of trust.

When was the last time you asked your stakeholders for feedback on any process or improvement recommendations?

Engage and share the goals you are working on, help your stakeholders understand your opportunities and challenges, harvest new ideas, and stay focused on a forward-looking agenda.

QUESTION: What stakeholders should you connect with this week?

7. MANAGING PERSONAL EFFECTIVENESS

As a busy professional, one of the most important things to focus on is your time. Take back your calendar, be conscious of every item scheduled one week out and determine if you need to be present in every meeting. Be intentional about what you want to achieve daily, weekly, quarterly and annually.

QUESTION: Can you articulate your professional areas of strength and work style? What changes do you need to make to be more consistent and effective in your role?

 

‘You have to reinvent yourself. The world changes. You have to change.’
~ Roberto Setubal, Chairperson, Itau Unibanco

If you have any questions about leadership and leader’s key responsibilities, or want to learn more on the powerful benefits of executive coaching to elevate your leadership success, please reach out to +1 604-616-1967 or jenny@jennyreilly.com and book a complimentary 30-minute strategy session. If you want monthly leadership tips, sign up for my JRC newsletter or check out my social media on Instagram for top leadership advice throughout the year.

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