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FIVE CORE LEADERSHIP TACTICS

There are five leadership tactics that I follow that help me in my consulting practice. I encourage you to think about how they could help you in your position.

1.) Planning Backwards:

Focusing on the future and planning backwards is an effective leadership tactic. It encourages unconstrained thinking and disruptive ideas and will help you to propel your organization forward. Once you have a focused vision, align your people to engage on goals, and develop a comprehensive action plan to move forward.

  • Where do you want to be professionally and personally one year from today?
  • What do you need to do to get there? (Of your action items, prioritize them in sequenced order and develop an action plan on what is required in each step.)

2.) Purpose-driven and value-focused:

My consultancy purpose and values determine my guiding principles. If you have not listed your guiding principles, it is time to do so. Your guiding principles outline how you operate, the organization’s role and the individual within. 

  • What is your company vision, purpose statement/mission, and what values define how you do business? 

3.) Intentionally listen actively:

Leadership is a conversation. Improving your listening ability will be a cornerstone of your leadership success. Listening will assist you in problem-solving, determining and implementing innovative ideas, defining process improvements, and developing new ideas for faster and better outcomes. Engage your team, clients/customers and external stakeholders in a discussion on progress once modifications have been agreed upon, design and circle back to question if you have it right. 

4.) Innovate continually.

You cannot afford to become too comfortable and complacent. Customer and client preferences in the product or service area you are offering are continually changing. Technology advances will improve speed and results, can transform our processes, and adaption of best practices. Quarterly question processes, this will help you retain focus on improvement and will become part of your culture. Encourage bottom-up and top-down idea initiatives for improvement. Make decisions faster and base them on data with a focus on quality. Quarterly, prioritize the top three areas you can innovate to bring the greatest return to your organization. 

5.) Performance – think short and long-term.

To thrive in the long term, we need to have not only long-term goals but also short-term goals to gain momentum. Future-proof your performance by answering the questions below: 

  • What trends are influencing your business and sector?
  • What are your customers and clients seeking or asking that is not currently being provided? 
  • What is your data telling you? The facts have the answers. 
  • Ask your employees for feedback on what is working and what isn’t and any suggestions they have for improvement.
  • What are your duties and responsibilities – are they aligned with your purpose? 
  • Assess how you are doing things, is it the best and most effective way, or have you fallen into a routine and repeated past actions hoping for better results? 

If you have any questions about leadership tactics or want to learn more on the powerful benefits of executive coaching to elevate your professional success, please reach out to +1 604-616-1967 or askme@jennyreilly.com and book a complimentary 30-minute strategy session. If you want monthly leadership and professional development tips, sign up for my JRC newsletter or check out my social media on Instagram for information on my new upcoming 6-month executive leadership course.

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HOW CAN ‘DEEP WORK’ GET YOU BACK TO DOING AN EXTRAORDINARY JOB?

Do you want to do your job or do an extraordinary job?

There are times when we run on all cylinders, everything comes together, and we feel like we are at the top of our game. In contrast, there are times when we may feel we have lost our work mojo, are bored, stagnant, and just go through the motions of our job. I know how I prefer to feel, how about you?

A tool to help you regain focus on what you are doing and how you are doing it is to ensure you immediately implement ‘deep work’ time into your schedule. This mode helps you have an uninterrupted focus on a significant task.

Your ‘deep work’ time should be allocated to projects or tasks that require your undivided attention to move forward and will have the greatest impact. This sounds so straightforward and obvious that you may ask why I even need to write about this, so I challenge you to look at your schedule over the past month and honestly evaluate how much time you allocated to ‘deep work.’

When you allocate time in your day where you can work in isolation, without distraction, the quality and quantity of work you can complete can be extraordinary. It takes time, focus and persistence, but it will be worth it.

Reorganize your month ahead to ensure you have time in your schedule daily for ‘deep work.’

Your days maybe spent, rushing from one meeting to another or putting out continual fires – this is fractured work. Fractured work occurs when you are primarily responding to others’ needs and requirements. It is unrealistic to think that you can cut out fractured work in your day-to-day commitments; however very realistic to combine it with periods of uninterrupted focus.

To do extraordinary work, we need periods of concentration and focus.

Determine how much ‘deep work’ time you need daily, schedule it, and make it a non-negotiable priority for the month ahead.

QUESTIONS FOR YOU TO ANSWER:

  1. How can I schedule my time in September so five days per week, I have at least one hour daily allocated to ‘deep work’?
  2. Are there any periods in the year that I need more time to focus on ‘deep work’? If so, when? Now go ahead and block off that time in your schedule.
  3. What will you have to do in your space to ensure it will promote ‘deep work,’ or where else can you go to facilitate ‘deep work’?

EFFECTIVE ONE-ON-ONE MEETINGS WITH DIRECT REPORTS

Having effective one-on-one meetings is a critical leadership skill. I recommend having weekly one-on-one meetings with each of your direct reports. The objective of this meeting is to ensure there is open and transparent communication on priorities, identification of opportunities, issues or challenges and time to address any questions or concerns that may be affecting the progress of your direct report.

To have effective meetings, ensure you have a plan, are organized to optimize your meeting time, have clear outcomes in mind, and record who is responsible for what by when, making it is easier for you to follow up.

The following are an example of questions that you could ask in a one-on-one:

  • What were your biggest wins over the last week/since we last met?
  • What worked well, what didn’t and why?
  • Are there any areas in that I can support you?
  • What are your top three priorities for the upcoming week?
  • Is there anything else that you would like to cover today?

I encourage you to monitor how much you talk in these meetings. My suggestion is that you should not be speaking for more than 20% of the meeting. Focus on listening, not jumping in and solving problems but asking clarifying questions.

MEETING TIPS

For many, meetings are painful, and I am sure you have felt, heard, or empathize with the following:

‘I have too many meetings.’

‘The meetings are too frequent and too long.’

‘Meetings are a waste of my time.’

‘I hate it when people show up late or don’t contribute – why bother!’

 

Here are some helpful tips for you:

  1. Look at the meetings in your schedule over the upcoming week and determine if your attendance is necessary. If it is not, message the organizer with your rationale and withdraw yourself from attendance.
  2. When scheduling a meeting, ensure that the right people are in attendance and the duration is the correct length (the shorter, the better).
  3. If you are organizing or chairing a meeting in advance, prepare and circulate an agenda along with any documents that need to be reviewed.
  4. Follow up on your meeting notes, complete what you said you would and hold others accountable for assigned tasks.

Speak up on annoying behaviours like:

  • Individuals being on their phones during the meeting, checking emails, social or surfing
  • Arriving late and being disruptive
  • Interrupting and talking too much
  • Not coming prepared
  • No participating

Each behaviour is a sign of disinterest and disengagement, don’t ignore it. Be focused on acknowledging it and changing the behaviour.

If you have any questions about implementing deep work times in your schedule or want to learn more on the powerful benefits of executive coaching to elevate your professional success, please reach out to +1 604-616-1967 or jenny@jennyreilly.com and book a complimentary 30-minute strategy session. If you want monthly leadership and professional development tips, sign up for my JRC newsletter or check out my social media on Instagram for top leadership advice throughout the year.

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PROJECT SUCCESS AND FAILURE POST-MORTEM

Institute a systematic project success and failure post-mortem after every project. The post-mortem is a critical component of a project life cycle. The review should stimulate discussion around six recommended questions:

  1. What was the project’s objective, and what did we set out to do?
  2. What actually happened during the project?
  3. Why did the project go the way it did?
  4. What are the top three things we would do again in the same situation?
  5. What are the top three things that did not work in the project that we would not do again?
  6. What lessons can we take from this experience to the next project?

 

‘Not everything that counts can be counted, and not everything that can be counted counts.’
– Albert Einstein

 

FAIL FAST AND LEARN

Failure is derived from a Latin word that can be interpreted as ‘to stumble’ or ‘to trip.’ An essential capacity for individuals and companies to develop is the ability to learn from failures.

For many of us, COVID forced us to look at different ways to provide our services, manufacture our products, connect with our clients, conduct business remotely and operate under challenging restrictions.

We had to experiment and do things differently, some options worked, and some failed. Inevitably failures are a consequence of doing something new, and critical lessons can provide a complete picture of the costs and benefits related to assets, liabilities and the bottom line.

COSTS

  • What were the labor, material, and production costs?
  • What were the internal costs to the failure, the effect on morale or any fallout?
  • What were the external costs reputationally with our customers or on the market?

CUSTOMERS

  • What assumptions did we make around our customer’s needs?
  • What assumptions need to be updated?

TEAM

  • How effective were we working together?
  • What processes, structures or cultural items need our attention?
  • What skills do we need to focus on improving or gaining?

TRENDS

  • What did we learn about trends that directly affect our business?
  • What forecasts need adjusting?

BOTTOM LINE

What were the critical business insights learned?

WHAT HAVE YOU LEARNT OVER THE FIRST SIX MONTHS OF 2022 regarding your:

  • Business culture
  • Current organizational direction and strategies
  • Customers dynamics
  • Future trends
  • Processes, and
  • The changing market

 

‘ All organizations are perfectly designed to get the results they are now getting. If we want different results, we must change the way we do things.’
– Tom Northup

 

BUSINESS BOOK OF THE MONTH

CEO Excellence

 

 

 

CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest
By Carolyn Dewar, Scott Keller, and Vikram Malhotra
Senior partners at McKinsey & Company

 

 

 

 

If you want monthly leadership and professional development tips, sign up for my JRC newsletter or check out my social media on Instagram for top leadership advice throughout the year. For any questions regarding conducting a project success and failure post-mortem, please feel free to reach out. Connect with me. 

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PERSONAL VISION

So many people go through life without a personal vision. If you are one of those individuals (don’t worry, I was too), it is not too late. The following questions will help you think about what your personal vision could look like. Your personal vision should guide you in all other aspects of your life.

  • If you could project ten years from today, where will you be, what will you be doing and who will you be with?
  • If you attain your vision, what would you be doing differently than you are today?
  • Will you commit to taking the actions needed to reach your vision?
  • What obstacles or challenges do you feel you may have to overcome to attain your vision?
  • What support do you need, and from whom to get started, stay motivated and keep accountable?
  • Have you shared your vision with anyone?
  • Share it, review it regularly and commit to moving it forward by continuous execution of ACTION.

 

‘Tell me, what is it you plan to do with your one wild and precious life?’
– Mary Oliver

 

FIVE EASY STEPS TO YOUR PERSONAL VISION

  1. Develop a PERSONAL VISION – what do you want to do, where do you want to go and how do you
    want to feel? See it, feel it, imagine it.
  2. Set GOALS that will help you achieve your vision. Goals will help you identify actions required for execution. Prioritize your goals and define what you need to focus on per quarter moving forward. List the goals that you will work on through to completion next quarter.
  3. For each goal, PLAN the keystone actions required for every week of the quarter (12 weeks) to produce the results you are looking to achieve. When possible, list action items that can be completed within one week. These will drive your weekly and daily plans.
  4. Commit to working on the WEEKLY ACTIONS. Don’t lose traction. Even when you don’t feel like working on one of the actions, remain true to your commitments. Continuous execution of actions will ensure you retain momentum.
  5. Every Monday, spend 15-30 minutes conducting a WEEKLY REVIEW (what you focused on the week prior) and weekly preview (what you will focus on this week). Your weekly plan will help you map out the actions required in your schedule. Do not skip this step! This will help you MEASURE your weekly success and identify areas that need your attention and improvement.

 

WHAT DOES A GREAT WEEK LOOK LIKE FOR YOU?

Our days are often taken up by items we have not planned or scheduled. To allow time in your schedule to work on priorities, I suggest you allocate three periods in your weekly schedule to increase your efficiency and enable greater focus on tasks required for goal attainment.

WEEKLY THREE-HOUR STRATEGIC BLOCK

This three-hour period is scheduled, not interruptible and prioritized in your weekly plan. During this time, turn your notifications off. Don’t answer the phone during this period, and if in an office, close your door. This time will require 100% of your focus and should never be bumped. It will help you dig deep into strategic activities and get things done.

TWO DAILY 30-MINUTE BUFFER BLOCKS

Schedule one 30-minute period in the morning and the other in the afternoon. Use this time to make/answer phone calls, return voice mail, answer/send emails, and deal with low-value activities.

WEEKLY THREE-HOUR FREE BLOCK

Use this time to get away from your computer and perform face-to-face activities. Lunch or coffee with colleagues/clients/stakeholders. This time helps you focus on priority relationships that require your full attention.

 

‘Unless commitment is made, there are only promise and hopes; but no plans.’
– Peter Drucker

 

WHAT ARE YOU WAITING FOR?

‘Once I have a holiday, I will have more energy.’
‘When we hire additional resources, we will be more organized.’
‘When the economy picks up, things will be better.’
‘Things will settle down after our busy period, and we will have more time to work on process improvements.’

Stop waiting for things to change. Make the change. You have control of one thing – your actions.

Take responsibility for the actions you take.

Commit to focusing on your actions to make your vision a reality, be self-accountable, and consistently execute on what needs to be done.

No more excuses, demonstrate your commitment – let’s get going.

BE IN THE MOMENT

Technology is excellent. However, how often do we get so distracted by it and forget to be in the moment? Alerts pinging, social notices, text messages… all take you away from being in the present. It is almost as though the fear of missing out outweighs social interaction conventions, whether in a professional or social setting. Being continually on is exhausting, stressful, and often a factor of burnout.

How much will you miss if you don’t look at your phone when you are in a meeting or when talking to one of your colleagues, clients, or stakeholders?

I encourage you this week to SLOW DOWN, be present and focus on one thing at a time. You will be surprised by how much you get done and how better you feel.

ACTION COMMITMENTS

Choose one thing that would make a significant difference if you did it daily in your professional or personal life.

Got it? Now commit to doing it daily for one quarter. The simple act of consistently executing on a critical action item that will help you be better in your job or personal life will benefit you fivefold.

 

‘There’s no such thing as work-life balance. There are work-life choices, and you make them, and they have consequences.’
– Jack Welch

 

If you have any questions about personal visions, or want to learn more on the powerful benefits of executive coaching to elevate your professional success, please reach out to +1 604-616-1967 or jenny@jennyreilly.com and book a complimentary 30-minute strategy session. If you want monthly leadership and professional development tips, sign up for my JRC newsletter or check out my social media on Instagram for top leadership advice throughout the year.

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WHY IS COACHING ESSENTIAL TO GREAT LEADERSHIP?

There are various leadership styles we can exhibit, and one of them is the coaching style. 

Coaching requires patience, instruction, and feedback. In a fast-paced working environment, leaders often find it easier to answer a question or solve an issue rather than coaching, as it takes less time. Ironically, the long-term coaching results override the initial time taken, and it is worth adapting your leadership style to have more of an emphasis on coaching your employees. At its core, coaching will help you work with your employee to become:

  1. More self-aware
  2. Help them move forward, learn, develop and grow so they can take on more, and
  3. Create more satisfaction in their roles as they take on added responsibility in their positions.

Coaching is a positive and powerful tool that you can use to improve performance, results, increase engagement and company culture.

I challenge you; the next time you are about to answer or solve a problem for an employee, think long-term and coach the employee through the process, I appreciate that it will take time, but the outcome will be worth your return on investment. 

 

You cannot teach a man anything. 

You can only help him discover it within himself.

-Galileo Galilei

 

Coaching benefits:

  • Coaching can positively impact performance, culture, and the bottom line.
  • Coaching can help individuals unlock their potential
  • Ongoing coaching dialogue improves clarity and understanding of expectations
  • Coaching allows leaders to delegate, give challenging assignments, and promote an environment of learning and knowledge 
  • More companies are trying annual bonuses to a leader’s development of their direct reports. The reality is that there is an understanding that coaching does positively affect bottom-line results

Listen intently and ask powerful questions

When we listen, we are not distracted by anything else around us. The individual has our full attention, and we are not as prone to jump in and provide an answer, solution, or fill in the gaps. 

Ask powerful, short questions. When formulating a question, I keep in mind two things: 

Why are they telling me this?

What’s the real problem?

I then follow with an open-ended question that starts with ‘What…‘

Try the following questions in your next one-on-one:

  1. What should we focus on (a work project, people issue, or behaviour) discussing that will help you most?
  2. What is the heart of this issue for you? Tell me more… what else…
  3. What is the challenge, and why is this important to you? 
  4. What have you done so far to address the issue?
  5. What is your ideal outcome?
  6. What is the next best step to take?

 

Most people do not listen with the intent to learn and understand. They listen with the intent to reply. They are either speaking or preparing to speak.

-Stephen Covey

 

Don’t be the bottleneck

Leaders and managers need to coach their people. Coaching helps decrease overdependence overwhelm, and this dependency creates bottlenecks and frustration for both leader and staff member. 

Stop being the bottleneck and allow your team members to develop. Coach your team members to help them learn and grow. 

Empower your staff by giving them the responsibility to do their job, coach them through knowledge gaps and then allow them to run with it. Autonomy allows the employee to learn by doing and demonstrates your trust in their ability. Trust that there will be setbacks and debrief on these areas in your regular one-on-one meetings. 

Coaching Tips

  • ask one question at a time 
  • listen with intent for the facts and maintain neutrality
  • ask ‘what’ questions
  • be curious about the details
  • focus on what matters most
  • explore off-hand comments (what is not being said). They will often assist in getting to the heart of a problem
  • ask questions that will help the individual expand the way they are thinking about the problem or issue
  • don’t use rhetorical questions that offer advise
  • Using the 80/20 concept allow the staff member to speak 80% of the time and yourself only 20% 

If you would like more information on leadership and coaching tactics, and you need someone to keep you accountable for your process and execution, I can be contacted at +1-604-616-1967 or jenny@jennyreilly.com. If you want monthly leadership tips, sign up for my JRC newsletter or check out my social media on Instagram for top leadership advice throughout the year.

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