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Returning to Normal Operations After COVID-19 in British Columbia

Reduced Restrictions for Covid-19 in British Columbia

In British Columbia, our Premier announced on June 24th, 2020, that our Province is moving into Phase 3 and reduced restrictions. It is an intentional slow return as we reopen the economy, and limitations begin to loosen. Business owners still have many questions and issues to address from an operational and human perspective before returning to more regular work practices after Covid-19. It is entirely understandable that employees may remain fearful or worried due to the pandemic, whether they are physically in the workplace, or continue working remotely. The identification of employee stressors needs to be recognized and addressed to enable additional help or support.

COVID-19

Business Owners’ Concerns

The primary concern of business owners remains to be the importance of worker safety and the measures to put in place to reduce the risk of exposure to the virus. Safety plans are an essential component of the return to work protocol. They should outline guidelines, policies, and procedures that are put in place to reduce the transmission risk of COVID–19 in British Columbia.

 

There are multiple steps required in formulating an organizational COVID-19 Safety Plan, including the assessment of the workplace, submittal of the plan for approval to relevant provincial or national bodies, posting and communication of the plan to staff and clients, and the formation of a workplace COVID-19 safety committee to review the plan and make changes as necessary.

 

Although we are entering a period of reduced restrictions, we need to ensure that we do not become complacent. To ward off another spike in numbers, we have to be vigilant in containing the virus’s spread.  Physical proximity measures and the frequent cleaning of potentially contaminated surfaces needs to be a priority. The fear of person-to-person transmission is heightened as individuals come into contact with more people, and spaces become busier.

Covid-19

Small- to large- businesses need to focus on the:

 

  • Establishment and posting of occupancy reduced numbers
  • Limit of essential people in the workplace
  • Staggered start and end times of work
  • Continuation of remote or off-site work arrangements, encouragement of virtual meetings and reallocation of tasks
  • Workplace cleanliness and disinfection of entryways, reception areas, break rooms, meeting rooms, doorknobs, handrails, bathrooms, light switches, elevator buttons, etc.
  • Rearranged floorplans to ensure workers are at least 6 feet in distance from colleagues, customers, clients and workspace visitors
  • Installation of plexiglass barriers where necessary to assist in the maintenance of physical distancing
  • Implementation of continued frequent handwashing and revised cleaning and disinfecting protocols to address the risk of surface transmission as more individuals are touching the same surfaces
  • Layout of reception areas, high traffic thoroughfares and conference room set-ups
  • Establishment of one-way walking paths in the office to help with traffic flow and keeping people better separated
  • Personal safety requirements including the use of masks, and communication of how masks are required to be utilized and cared for them to ensure correct usage.

 

 

The Communication of New Policies

With all the precautions that are being considered and implemented, a crucial part of the plan lies in the communication and training of the new policies. Training can be as simple as releasing a video with new practices along with a written document, so there is a visual and written guide on expectations before individuals return to the workplace and ongoing communication to monitor what is and what is not working in the office space. A weekly safety review and update to the staff at the end of the week highlighting changes made and requesting input on any areas that need focus. Policies also need to be communicated on the potential steps required to take place if an illness arises in the workplace and how the working conditions will then be adjusted. Symptom identification is expected to be reported, and self-isolation is necessary until the individual is clear to come back to the workplace. A continuation of assessment, monitoring, and addressing of operational risks will continue for the foreseeable future.

What to Ask Employees to Ensure Safety

There is a great deal for employers to consider as they reassure employees of return to work safety measures, provide reassurance, and implement rigorous procedures to ensure staff and client safety.  Four questions at a minimum to ask employees:

 

  1. Do you understand the revised company health and safety policies and protocols implemented to reduce the risk of COVID-19 in the workplace?
  2. How have the new procedures or protocols impacted how you work?
  3. What personal concerns or needs do you have in returning to the workplace? And once back in the workplace, what additional improvements would you recommend be implemented in the workplace to address health and safety COVID-19 transmission concerns?
  4. Can you identify areas of stress regarding returning to work, social distancing, or new policy and protocol measures to address your needs better?

 

Communication and training are essential components to the success of new measures being implemented in workplaces for employee safety, peace of mind, and reduced stress levels.

 

 

Get in Touch with an Expert

If you would like a 15-minute strategy session to discuss and brainstorm communication or training priority concerns, please book a free strategy call.

 

#jennyreillyconsulting

#covid19returntowork

#returntowork

#covidsafetypolicies

 

 

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Business Consulting from Crisis to Planning for our ‘New’ Future

Our New Future

COVID-19 has seen the establishment of crisis management across the majority of industry sectors globally. In Canada, over the last three months, we have moved from survival to resilience and are now in the recovery stage. Companies have had to work faster and smarter to retain their competitive advantage. Many are now planning how they will re-organize, operate, and utilize technology to endure long-term success.

 

I believe the next six months will be our toughest test as we reimage our business models. The future of work will be more flexible, cross-functional, have dynamic networks, be more agile and digital. From a business consulting perspective, I am working with clients on areas such as strategizing on revenue recovery, pivoting or refocusing of resources, operation rebuilds, acceleration of digitization, and rethinking the future of the operation.

 

Four critical areas of focus I encourage through business consulting to clients include:

 

  1. Making Decisions Quickly – speed matters in this stage of recovery. Covid-19 has accelerated remote work options, digitization, and advanced analytics to enable faster decisions. Companies need to get ahead of the competition and position themselves for the long term. Positioning will be accomplished through continuous action, the cadence of tasks focused on revenue-generating opportunities, and the agility of human and capital resources.

 

  1. Operation Rebuild – the pandemic has changed service and product demand across industries. Companies adapted quickly; however, operating under new conditions was stressful and has taken a toll on human resources. The sustainment of the same level of performance post-crisis is now the issue. Companies are rebuilding, keeping in mind flexibility options for the safety of their staff and clients, and transparent operations through digitizing services. With the increase in remote workforce, companies will need to increase spending in training, workforce engagement, and support for employees in return to a ‘new’ normal through operation rebuild processes.

 

  1.  Organization Rethink – there are multiple examples of how organizations have had to rethink how they would respond to COVID-19 restrictions and were quick and creative. The new way of operation, quick decision making, clear objectives, and focused teams are here to stay as they are essential in achieving a competitive advantage. Flatter decision making, dynamic, and agile teams enable improved decision making and faster results. Talent acquisition and retention will be critical moving forward to facilitate positive work experiences in this changing world of work.
  1. Going Digital – Digital adoption has been accelerated over the last few months and transformed the way we interact with others. The migration of digital technologies expedited remote work digital access and, over the upcoming months, will focus on the e-commerce experience, distribution models, contactless skills, and improved demand forecasting.

Questions for you to Consider:

  1. What is not going well in your business?
  2. Is this problem the most important that needs solving? What is the real context of the problem?
  3. What have you tried previously to solve this problem, and what results did you attain?
  4. If you were to resolve these issues, how would you apply the solutions and ensure you would win acceptance by employees?

Business Consulting Can:

  • Diagnose a company issue and underlying problem
  • Provide solution recommendations and implementation assistance to decrease barriers and lead to improvement
  • Build consensus and commitment to the corrective action
  • Facilitate new learning, and
  • Improve organizational effectiveness.

Business Consulting

Contact Information

There is a lot to be done over the next six months, and every business requires a focused strategy to recover. If you need assistance or would like to discuss options for consideration, please reach out me on 604-616-1967, or jenny@jennyreilly.com

 

Jenny Reilly, CEO

Jenny Reilly Consulting

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COVID-19 = Transformative Professional and Personal Change

COVID-19 Changes

COVID-19 restrictions were put in place near eight weeks ago in Vancouver. During this time, our doctors, nurses, paramedics, and medical staff have been working tirelessly, saving lives, and caring for those infected. The 7 pm cheer, hearts displayed on house and apartment windows, and posters along routes to hospitals are visually demonstrating the community’s sincere gratitude and support to our medical community.

 Professional and Personal Changes

We have all been affected in some way professionally or personally by the pandemic. We have moved through stages as we navigate the pandemic from immediate crisis management to practicing social distancing, working remotely, and climatizing to our new conditions. We have had to redefine priorities and critical areas of importance, for many, re-boot our businesses, pivot our services and products, and execute strategy quickly and to the best of our resources. How we worked before COVID-19 will not be how we work in the future. This crisis is acting as a catalyst for many to pivot direction. It is and continues to be a period of transformation and fluid change.

 Mental Health

How we turn up to work, greet, work with, and are present in our jobs is now different. We have felt exacerbated levels of stress through the pandemic, and mental health and wellness practices have taken on a new level of acknowledgment as we encourage our teams and colleagues to take care of themselves and their families. Eat better, sleep well, exercise, meditate, and stay healthy as the ramifications of the pandemic will be endured for many months to come.

 For Leaders

Leaders, be kind to yourself, you have been managing your human capital remotely, and the energy that is taking is immense. The increase in communication, the cadence of contact and the time taken as you help individuals cope during this period have been significant. On top of that, you have your day-to-day professional responsibilities, pivoting work practices while paying attention to the bottom line, and for many simultaneously balancing family and relationship roles on the home front.

 Elevated Support

My clients are from a range of industry sectors, and all have focused on elevated employee communication and support. Checking in on how individuals are coping personally, being transparent as new information comes to light, and clear on direction and the next best steps to take. Morning zoom huddles focused team meetings, and the integration of an online social connection, for many being virtual happy hours, has been essential to bolster individual and team spirit. Zoom meeting malaise or fatigue has set in for some, so focus on meeting practices has been emphasized. Each meeting must have an agenda and plan, and required pre-reading is sent in advance to enable thoughtful discussion and action item focus.

 Questions to Consider

The coronavirus pandemic has left us with health and economic challenges; however, it also provides the opportunity to evaluate deeply, refocus, pivot, and plan for an optimistic future.

 

I encourage you to answer the following questions:

  1. What have you learned about yourself since the pandemic commenced?
  2. What is now clear to you that is important personally and professionally?
  3. Post COVID-19 what are you going to stop doing, keep doing, and START doing?
  4. What is your story going to be post COVID-19? What do you want to focus on and achieve, and how are you going to ensure you execute the required strategy to do so?

 

Stay healthy, stay focused, and stay safe.

 

If you would like to continue the conversation, please reach out to me at jenny@jennyreilly.com.

 Medical Field Coaching

If you are or know of a health care worker who has been working on the front line who would benefit from a coaching session, please let me know. I am gifting five coaching sessions weekly to those in the medical field.

 

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2020 It Is Your Year!

We all have great intentions at the beginning of a New Year, the first day of the first month brings the promise of starting with a clean slate. Don’t be like the estimated 40 percent of North American’s who make New Year’s resolutions, of which only eight percent achieve. Instead, design a well thought out professional and personal roadmap for your success in 2020.

Now I know you may want to earn more, lose those extra few pounds gained over the festive period, have more time with family, travel someplace exotic, etc.…so do I!  Unfortunately, these generic statements don’t make things happen, so let’s give it a real try this year and be more focused and intentional on what we want to achieve in 2020 and how we are going to spend our time.

There is real value in setting aside time to first reflect on the past year:

  1. What did you accomplish in 2019 that you are really proud of?
  2. What worked well for you in 2019?
  3. What did not work well? Do you intend to improve in this area, or simply cut this action/process in 2020?
  4. What would you like to be doing more of in 2020?

My 2020 Professional and Personal Plan is my roadmap, it is something that I will often review, consists of 10 professional and personal goals and required action under each goal that I plan to focus on in the upcoming 12-months. My morning routine involves a quick review of my goals, and I define three action items daily to move goals forward. I review again at the end of the week and the quarter. I am not frightened to pivot if something is not working; as an entrepreneur and small business owner, the ability to move quickly, pivot, change, and adapt is necessary. My goals or action items often do change throughout the year. If something is not working, I pivot. Don’t feel tied to what you are writing down, it may need to be tweaked, and it is your plan, so you can change it as often as you feel necessary.

Time to write down your 2020 Professional and Personal Plan in seven easy steps:

STEP 1: Review and reflect. What worked for you and what has not this past year. Of the items that worked, ensure you carry forward these practices in 2020. For those that did not, it is simple, don’t do them again.

STEP 2: Think Big. Now is the fun part. Set a timer for at least 10 minutes but no longer than 50. Now, write down without judgment or doubt any professional or personal goal you have for 2020. Open your mind and write; keep writing until your timer goes off. When I do this exercise, I write each of my goals on a separate post-it note; this makes it easier to categorize and shortlist. It also provides an easy visual for the next steps required to make great things happen.

STEP 3: Categorize. Of your long list, categorize and group the items into seven to ten personal and professional goals. Write your goals in the past tense as though you have already achieved them – this will keep you motivated when you are planning the tasks for each goal. This step may initially feel overwhelming, but trust me, what usually occurs is that many of the items you brainstorm end up being actual tasks within an overriding goal.

Think of the Pareto Principle, also known as the 80/20 Rule. The rule suggests that 80 percent of your results will come from 20 percent of your effort. After categorizing your goals determine the top 20 percent that will provide you the best return on your time, then you’re ready for the next step.

STEP 4: List Tasks. Now write down the tasks necessary under each goal. Writing the tasks down in order will assist you in setting timelines and prioritizing what you do first, second, third, etc. The important thing here is to take the first step, and this will enable you to move forward and gain momentum. For each goal, define at minimum the first five tasks that you will complete.

STEP 5: Set 90 day/Quarterly Targets. Assign your goals to quarter time frame periods (i.e., January – March, April – June, July-September, and October-December). Many of your goals may span the entire year. Allocate tasks to quarter periods, and this will provide you with a visual roadmap to follow in 90-day increments.

STEP 6: Schedule Time. Set a dedicated, uninterrupted time every morning to work on your defined goals. Diarize time in your schedule to make this happen – you just need to prioritize it, schedule it, and start. Simple!

STEP 7: Change your Mental Focus. Make the mental shift to focus on your identified goals and simply DO. By making the simple shift of thinking of goals within 90-day windows and by setting aside specified, concentrated time to work on your goals, I guarantee you will have increased performance, productivity and experience better results in 2020.

Are you as excited about 2020 as I am? It is going to be a GREAT year!

I have completed my roadmap for 2020 and am excited about the stretch goals I have set professionally and personally.

How is your 2020 looking?

If you are stuck, I would be happy to jump on a brief 15-minute zoom connection with you to help you prioritize your roadmap for success in 2020. Send me a message and I will be happy to coordinate with your schedule.

Happy New Year! 

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It is good to feel good!

Yes, we all have days, sometimes weeks, where we may hit a drudgery zone. I prefer to feel good rather than bad, don’t you? I prefer to be productive, have a plan, and be making a difference rather than feeling stuck. Even in the most complicated circumstances, I am always thinking about the next best steps to take. Even if it is a small step, it provides momentum and the ability to move forward.

I have had three separate in-depth conversations this week around professional and personal engagement. The challenges of individuals on the professional and personal front have been difficult, stressful, and not predictable. In these situations, it did not matter if the individual was an entrepreneur or employee, nor their level, profession, or industry sector.

Although an individual may have the technical know-how or academic background to do their job well, if a positive mindset or good habits are not present, it is tough to overcome challenging periods. There is little to no training in mindset and not enough provided on professional work ethic in an academic setting; these traits are attained through practical training and exposure to others that have the strength and know-how to achieve, maintain and retain a positive mindset.

I read an interesting HRB article on engagement and a study this week from The ADP Research Institute, entitled The Global Study of Engagement: Technical Report 2019. Many of the factors referenced for professional engagement, I also believe, mirror what is required for personal engagement on the family front and within relationships.

Productivity, focus, and satisfaction levels require effort. Some of these points may resonate with you:

  • If you are not receiving the feedback you need, don’t wait for it, step up and ask for it.
  • If you do not have the required skill set to do your job more effectively or life skills to deal with a situation, then seek them out. Utilize training and if it is not available, seek it out personally. The free training and development resources available online through edX, the Khan Academy, TED Talks, and YouTube are extensive. As Marya Angelou said “Do the best you can until you know better. Then when you know better, do better.”
  • Work at developing trust; it does not just occur. If trust is broken, accept it and move on.
  • Be very conscious about your level of communication and work at it. Don’t assume that others know what you are trying to say. Verbal and written communication skills need continual development.
  • Demonstrating full presence is challenging, with all the distractions we have thrown at us daily. Consciously be attentive and develop personal activators for every interaction to ensure that you are present.

What can you do this week to feel better professionally and personally?

#jennyreillyconsulting #engagement #productivity #leadership #positiveattitude

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