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HOW CAN ‘DEEP WORK’ GET YOU BACK TO DOING AN EXTRAORDINARY JOB?

Do you want to do your job or do an extraordinary job?

There are times when we run on all cylinders, everything comes together, and we feel like we are at the top of our game. In contrast, there are times when we may feel we have lost our work mojo, are bored, stagnant, and just go through the motions of our job. I know how I prefer to feel, how about you?

A tool to help you regain focus on what you are doing and how you are doing it is to ensure you immediately implement ‘deep work’ time into your schedule. This mode helps you have an uninterrupted focus on a significant task.

Your ‘deep work’ time should be allocated to projects or tasks that require your undivided attention to move forward and will have the greatest impact. This sounds so straightforward and obvious that you may ask why I even need to write about this, so I challenge you to look at your schedule over the past month and honestly evaluate how much time you allocated to ‘deep work.’

When you allocate time in your day where you can work in isolation, without distraction, the quality and quantity of work you can complete can be extraordinary. It takes time, focus and persistence, but it will be worth it.

Reorganize your month ahead to ensure you have time in your schedule daily for ‘deep work.’

Your days maybe spent, rushing from one meeting to another or putting out continual fires – this is fractured work. Fractured work occurs when you are primarily responding to others’ needs and requirements. It is unrealistic to think that you can cut out fractured work in your day-to-day commitments; however very realistic to combine it with periods of uninterrupted focus.

To do extraordinary work, we need periods of concentration and focus.

Determine how much ‘deep work’ time you need daily, schedule it, and make it a non-negotiable priority for the month ahead.

QUESTIONS FOR YOU TO ANSWER:

  1. How can I schedule my time in September so five days per week, I have at least one hour daily allocated to ‘deep work’?
  2. Are there any periods in the year that I need more time to focus on ‘deep work’? If so, when? Now go ahead and block off that time in your schedule.
  3. What will you have to do in your space to ensure it will promote ‘deep work,’ or where else can you go to facilitate ‘deep work’?

EFFECTIVE ONE-ON-ONE MEETINGS WITH DIRECT REPORTS

Having effective one-on-one meetings is a critical leadership skill. I recommend having weekly one-on-one meetings with each of your direct reports. The objective of this meeting is to ensure there is open and transparent communication on priorities, identification of opportunities, issues or challenges and time to address any questions or concerns that may be affecting the progress of your direct report.

To have effective meetings, ensure you have a plan, are organized to optimize your meeting time, have clear outcomes in mind, and record who is responsible for what by when, making it is easier for you to follow up.

The following are an example of questions that you could ask in a one-on-one:

  • What were your biggest wins over the last week/since we last met?
  • What worked well, what didn’t and why?
  • Are there any areas in that I can support you?
  • What are your top three priorities for the upcoming week?
  • Is there anything else that you would like to cover today?

I encourage you to monitor how much you talk in these meetings. My suggestion is that you should not be speaking for more than 20% of the meeting. Focus on listening, not jumping in and solving problems but asking clarifying questions.

MEETING TIPS

For many, meetings are painful, and I am sure you have felt, heard, or empathize with the following:

‘I have too many meetings.’

‘The meetings are too frequent and too long.’

‘Meetings are a waste of my time.’

‘I hate it when people show up late or don’t contribute – why bother!’

 

Here are some helpful tips for you:

  1. Look at the meetings in your schedule over the upcoming week and determine if your attendance is necessary. If it is not, message the organizer with your rationale and withdraw yourself from attendance.
  2. When scheduling a meeting, ensure that the right people are in attendance and the duration is the correct length (the shorter, the better).
  3. If you are organizing or chairing a meeting in advance, prepare and circulate an agenda along with any documents that need to be reviewed.
  4. Follow up on your meeting notes, complete what you said you would and hold others accountable for assigned tasks.

Speak up on annoying behaviours like:

  • Individuals being on their phones during the meeting, checking emails, social or surfing
  • Arriving late and being disruptive
  • Interrupting and talking too much
  • Not coming prepared
  • No participating

Each behaviour is a sign of disinterest and disengagement, don’t ignore it. Be focused on acknowledging it and changing the behaviour.

If you have any questions about implementing deep work times in your schedule or want to learn more on the powerful benefits of executive coaching to elevate your professional success, please reach out to +1 604-616-1967 or jenny@jennyreilly.com and book a complimentary 30-minute strategy session. If you want monthly leadership and professional development tips, sign up for my JRC newsletter or check out my social media on Instagram for top leadership advice throughout the year.

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PROJECT SUCCESS AND FAILURE POST-MORTEM

Institute a systematic project success and failure post-mortem after every project. The post-mortem is a critical component of a project life cycle. The review should stimulate discussion around six recommended questions:

  1. What was the project’s objective, and what did we set out to do?
  2. What actually happened during the project?
  3. Why did the project go the way it did?
  4. What are the top three things we would do again in the same situation?
  5. What are the top three things that did not work in the project that we would not do again?
  6. What lessons can we take from this experience to the next project?

 

‘Not everything that counts can be counted, and not everything that can be counted counts.’
– Albert Einstein

 

FAIL FAST AND LEARN

Failure is derived from a Latin word that can be interpreted as ‘to stumble’ or ‘to trip.’ An essential capacity for individuals and companies to develop is the ability to learn from failures.

For many of us, COVID forced us to look at different ways to provide our services, manufacture our products, connect with our clients, conduct business remotely and operate under challenging restrictions.

We had to experiment and do things differently, some options worked, and some failed. Inevitably failures are a consequence of doing something new, and critical lessons can provide a complete picture of the costs and benefits related to assets, liabilities and the bottom line.

COSTS

  • What were the labor, material, and production costs?
  • What were the internal costs to the failure, the effect on morale or any fallout?
  • What were the external costs reputationally with our customers or on the market?

CUSTOMERS

  • What assumptions did we make around our customer’s needs?
  • What assumptions need to be updated?

TEAM

  • How effective were we working together?
  • What processes, structures or cultural items need our attention?
  • What skills do we need to focus on improving or gaining?

TRENDS

  • What did we learn about trends that directly affect our business?
  • What forecasts need adjusting?

BOTTOM LINE

What were the critical business insights learned?

WHAT HAVE YOU LEARNT OVER THE FIRST SIX MONTHS OF 2022 regarding your:

  • Business culture
  • Current organizational direction and strategies
  • Customers dynamics
  • Future trends
  • Processes, and
  • The changing market

 

‘ All organizations are perfectly designed to get the results they are now getting. If we want different results, we must change the way we do things.’
– Tom Northup

 

BUSINESS BOOK OF THE MONTH

CEO Excellence

 

 

 

CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest
By Carolyn Dewar, Scott Keller, and Vikram Malhotra
Senior partners at McKinsey & Company

 

 

 

 

If you want monthly leadership and professional development tips, sign up for my JRC newsletter or check out my social media on Instagram for top leadership advice throughout the year. For any questions regarding conducting a project success and failure post-mortem, please feel free to reach out. Connect with me. 

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YOUR FOCUS IN QUARTER 3

As we enter Quarter 3 of 2022, it is time to reflect on how far you have gotten on your goals over the last six months, what has worked well, what has not, and what you will keep, start and stop doing. Make the next quarter matter. Continuous execution of small daily changes leads to tremendous results.

NARROW YOUR FOCUS IN Q3

As a business consultant, strategist, and executive coach, I work with successful companies and leaders who share a common practice of conducting quarterly reviews and previews.

By starting each quarter with an initial review, you are taking the time to set a benchmark and do a post-mortem on the past three months’ activity and results.

Analyze wins, identify ongoing challenges, and reflect on lessons learned. Evaluate what you will continue to focus on, what you will stop doing and new initiatives and priorities that need to be implemented.

After the review, you then move on to a preview of what is upcoming in the following 90-day period and identify priorities. These 90-day/quarter priorities ensure alignment and provide a transparent and clear focus.

 

‘You will either look back in life and say I wish I had, or I’m glad I did.’
– Zig Ziglar

 

QUARTERLY REVIEW PROCESS

  1. REVIEW your cash flow and identify your top five activities that provide you profit.
  2. ANALYSE your Key Performance Indicator (KPI) results, shortfalls and gaps. This activity will assist in the identification of areas that require your attention. Your KPIs drive your triple-bottom-line results and can often simply be viewed in terms of profit margin per:
    a.   employee
    b.   customer or client, and
    c.   production or delivery.
  3. IDENTIFY your core areas that can be improved upon to increase operational efficiencies. Quarterly process optimization goals are an excellent way to look at this with your team. Creating core processes saves time and provides standard operating procedures, combined with checklists that can reduce errors and increase efficiencies.
  4. REVIEW your long-term strategic initiatives and identify at least one that you can focus on in Q3 that aligns with your vision, will bring value to your team and stakeholders, and will add value to your customers and clients.

WHAT IS ONE THING YOU CAN DELEGATE THIS QUARTER?

Have you recently thought/said,

‘I don’t have enough time,’
‘There is too much to do,’
‘I never have enough time to focus on what is essential?’

If so, it’s time to evaluate how you spend your time and on what.

STEP 1.   List at least 20 things you do in your job or on a day-to-day basis, the more detail you have in your list, the better.

STEP 2.   Draw up a quadrant and in each box, write the topics you see on the image below.

Jenny Reilly Consulting | How To Delegate

STEP 3.   Of all the items you listed in Step 1, please put each one into the most relevant quadrant. Tally how many you have in each quadrant.

STEP 4.   Your objective should be to have most items in the top left quadrant. Everyone is more effective and productive when they work to their strengths and are engaged. If your quadrants are bottom-heavy, work towards making some changes and, when possible, delegate a minimum of one task per quarter to others where they may be a better fit.

 

‘The difference between successful people and really successful people is that really successful people say no to almost everything.’
– Warren Buffett

 

QUARTERLY THINKING

ONE:   What do you want to accomplish by the end of Q3?

TWO:   How will you unwind, unplug and recharge to ensure you bring the best version of yourself to the job weekly?

THREE:   Identify three core professional areas of strength and three core areas of weakness. In Q3, aim to work more in your areas of strengths and do some professional development work in at least one area of challenge to help you improve in the job.

FOUR:   Identify at least five areas you can say ‘no’ to this quarter. One of my TEC members, Joseph Fry, Founding Principle of Hapa Collaborative, operates under a ‘hell yes’ or ‘hell no’ system when defining where he will spend his time. I love his energy and focus on working in areas that matter to the business.

 

If you have any questions about your quarter 3 review and planning or want to learn more about the powerful benefits of executive coaching to elevate your professional success, please reach out to +1 604-616-1967 or jenny@jennyreilly.com and book a complimentary 30-minute strategy session. If you want monthly leadership and professional development tips, sign up for my JRC newsletter or check out my social media on Instagram for top leadership advice throughout the year.

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STRATEGIC FOCUS AND PLANNING

For our businesses to continue to thrive, we must constantly evolve and adapt to changing needs of the market and our clients. Transformation only happens when we focus on it, and at the beginning of every quarter, it is time to take stock of our areas of focus and determine if we need to change or pivot our direction. Be strategic. Consider the impact of technology, talent, and operational changes to help you continue to grow and remain competitive.

Q1 REVIEW

Strategic focus sustains and builds on an organization’s high performance and effectiveness. Set aside time to conduct a Q1 review:

Step 1: List your three biggest wins and accomplishments from Q1.
Step 2: How far did you get on your Q1 goals?
Step 3: In Q1, list what worked and what didn’t that you can learn from.
Step 4: Define what you will keep doing, improve upon, stop doing and start doing due to this review.
Step 4: List your goals for Q2 and who will be accountable for the results by when.

STRATEGIC FOCUS TIMING

Remember it takes time to define your focus, implement and execute the action.

    • 20% planning
    • 40% implementation and change installation effort
    • 40% sustaining high-performance effort on the direction and plan over the long term

NO STRATEGIC PLAN?

If you don’t have a strategic plan, it is time to work on one. There are three core phases to follow:

Phase One – Assess and Organize

    • Environmental scan and organization assessment

Phase two – Strategic Design and Plan

    • Define company positioning
    • Articulate customer focus
    • Clarify competitive strategies and critical success factors

Phase three – Operational Design

    • Plan priorities
    • Strategic budgets
    • Performance management systems
    • HR management strategies

COMPONENTS OF A WRITTEN STRATEGIC PLAN

There are core components of a strategic plan. The points below can be used as a checklist for you in the design of your plan:

    • Introduction – opening defining your ‘why.’ Include your company vision, mission and values
    • Current State Assessment (SWOT: Strengths – to build on, Weaknesses – to eliminate, opportunities and threats))
    • Environmental Scan
    • Marketplace (segments and characteristics) Analysis: key customers, main products and services, the value of segment, market share percentage, industry competitors, the life cycle of product or service
    • Organizational Goals
    • Key Success Factors (KSF) and Action Plan (Areas of concentration, actions to develop target measures and baseline data, who is responsible and due date)
    • Core Strategies and Actions for Each Strategy
    • Major Change Summary (summary of significant changes desired over the life of the strategic plan) and Change Management Structure
    • Priority Actions (key must-do actions in addition to the day-to-day operations and other stats that you can complete in addition)and Implementation Game Plan
    • Annual Plan Format – break this down into a yearly roadmap

TIPS FOR SUCCESSFUL STRATEGIC PLANNING

    1. Have the process facilitated
    2. Take an organization-wide approach and integrate all level planning
    3. Define quantifiable measures of success
    4. Include short and long-term forecasting
    5. Use transparent and straightforward terminology and language
    6. Clarify and benchmark against the competition
    7. Define strategic business units
    8. Make informed budget decisions
    9. Make tough decisions when necessary
    10. Be open to pivoting from the initial direction
    11. Implement an effective process to roll out new initiatives
    12. Empower and support staff to take action on strategic initiatives

Acknowledge that the process does not end once a document is produced. It needs to be executed on, implemented, evaluated and measured. Your strategic plan has to be a living document, one that is continually reviewed.

HOW WELL ARE YOU DOING?

On a scale of 1-5 rank (1 being the lowest and 5 the highest), your organization on the following:

    1. A culture of excellence
    2. Accountability of resource
    3. Effective and efficient business processes
    4. Collaboration and teamwork
    5. Communicated long term vision and direction
    6. Constructive problem solving
    7. Continuous process improvements
    8. Data based decisions
    9. Employee empowerment
    10. Equality of opportunities
    11. Facilities and equipment
    12. High staff productivity and performance
    13. Innovation and creativity
    14. Job design and descriptions
    15. Marketplace competitiveness
    16. Performance appraisals
    17. Profitability consciousness
    18. Quality production of products/delivery of services
    19. Resilience level to adaption to change
    20. Resources (monetary and other)
    21. Reward systems
    22. Staffing levels
    23. Team development
    24. Technology
    25. Visionary leadership

STEP ONE: Highlight any score below three
STEP TWO: Brainstorm action that could be implemented on low scoring areas to raise your rank
STEP THREE: Attain buy-in on identified actions, implement and execute

 

Plans are of little importance, but planning is essential.

~ Winston Churchill

 

If you would like more information on strategic planning, and you need someone to keep you accountable through this process, I can be contacted at +1-604-616-1967 or jenny@jennyreilly.com. If you want monthly leadership tips, sign up for my JRC newsletter or check out my social media on Instagram for top leadership advice throughout the year.

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WHY IS COACHING ESSENTIAL TO GREAT LEADERSHIP?

There are various leadership styles we can exhibit, and one of them is the coaching style. 

Coaching requires patience, instruction, and feedback. In a fast-paced working environment, leaders often find it easier to answer a question or solve an issue rather than coaching, as it takes less time. Ironically, the long-term coaching results override the initial time taken, and it is worth adapting your leadership style to have more of an emphasis on coaching your employees. At its core, coaching will help you work with your employee to become:

  1. More self-aware
  2. Help them move forward, learn, develop and grow so they can take on more, and
  3. Create more satisfaction in their roles as they take on added responsibility in their positions.

Coaching is a positive and powerful tool that you can use to improve performance, results, increase engagement and company culture.

I challenge you; the next time you are about to answer or solve a problem for an employee, think long-term and coach the employee through the process, I appreciate that it will take time, but the outcome will be worth your return on investment. 

 

You cannot teach a man anything. 

You can only help him discover it within himself.

-Galileo Galilei

 

Coaching benefits:

  • Coaching can positively impact performance, culture, and the bottom line.
  • Coaching can help individuals unlock their potential
  • Ongoing coaching dialogue improves clarity and understanding of expectations
  • Coaching allows leaders to delegate, give challenging assignments, and promote an environment of learning and knowledge 
  • More companies are trying annual bonuses to a leader’s development of their direct reports. The reality is that there is an understanding that coaching does positively affect bottom-line results

Listen intently and ask powerful questions

When we listen, we are not distracted by anything else around us. The individual has our full attention, and we are not as prone to jump in and provide an answer, solution, or fill in the gaps. 

Ask powerful, short questions. When formulating a question, I keep in mind two things: 

Why are they telling me this?

What’s the real problem?

I then follow with an open-ended question that starts with ‘What…

Try the following questions in your next one-on-one:

  1. What should we focus on (a work project, people issue, or behaviour) discussing that will help you most?
  2. What is the heart of this issue for you? Tell me more… what else…
  3. What is the challenge, and why is this important to you? 
  4. What have you done so far to address the issue?
  5. What is your ideal outcome?
  6. What is the next best step to take?

 

Most people do not listen with the intent to learn and understand. They listen with the intent to reply. They are either speaking or preparing to speak.

-Stephen Covey

 

Don’t be the bottleneck

Leaders and managers need to coach their people. Coaching helps decrease overdependence overwhelm, and this dependency creates bottlenecks and frustration for both leader and staff member. 

Stop being the bottleneck and allow your team members to develop. Coach your team members to help them learn and grow. 

Empower your staff by giving them the responsibility to do their job, coach them through knowledge gaps and then allow them to run with it. Autonomy allows the employee to learn by doing and demonstrates your trust in their ability. Trust that there will be setbacks and debrief on these areas in your regular one-on-one meetings. 

Coaching Tips

  • ask one question at a time 
  • listen with intent for the facts and maintain neutrality
  • ask ‘what’ questions
  • be curious about the details
  • focus on what matters most
  • explore off-hand comments (what is not being said). They will often assist in getting to the heart of a problem
  • ask questions that will help the individual expand the way they are thinking about the problem or issue
  • don’t use rhetorical questions that offer advise
  • Using the 80/20 concept allow the staff member to speak 80% of the time and yourself only 20% 

If you would like more information on leadership and coaching tactics, and you need someone to keep you accountable for your process and execution, I can be contacted at +1-604-616-1967 or jenny@jennyreilly.com. If you want monthly leadership tips, sign up for my JRC newsletter or check out my social media on Instagram for top leadership advice throughout the year.