Tag Archive for: behavior

The Golden Rule; the Gold Standard of Leadership

Treat others as you would like to be treated…the Golden Rule sets the framework for the Gold Standard of leadership.

Our perception of ourselves as a leader, and how we are seen by others can be extremely different. What do your staff, colleagues, clients actually think of you? Have you asked? If asked to provide five words to describe you, what would they say?

How do you arrive when meeting with others? Distracted and disheveled? When answering the phone, are you focussed on the caller, patient and professional — or are your thoughts elsewhere? In written communication, are you concise and articulate? Or do you ramble in requests or come off as impatient in your responses?

Being present, focussed and energetic are true leadership traits. If you intentionally think about your interactions and how you would like to be perceived, rather than reacting to others, significant shifts in perceptions and relationships will occur.

How can you set reminders to retain your energy throughout the day? Schedule a cue on your phone to remind yourself or deliberately take a deep breath prior to every new task or meeting. These simple actions can put you in the true frame of mind for a high-performer. How you present yourself –, your positivity, negativity, and energy — can affect a meeting, your performance, or the productivity of others, and most importantly, the desired results.

There are three areas that you can implement strategies in that will affect your influence over professional relationships:

1.Interaction Intentions

Thinking about how you want to appear in a situation is the first step; the act of setting the intention for that appearance simply follows. So many leaders forget the basics and go through their day at lightning speed, without setting an intention for what they want to get out of an interaction. How can you succeed if you haven’t defined success? Consider how you want to be perceived, the results that you would like to attain, how you would like to treat the individual/s that you are meeting with, and how you would like to be treated, and your meetings will be more valuable.

2. Energy and Presence

We’ve all been in a meeting with an “energy-suck” — the person who sinks the room by her heavy sighs and led shackles. Now think of a situation whereby the energy, engagement, and presence of an individual was palpable and buoyed the room. Which do you want to be? The Titanic or the lifesaver? You too can create those same responses by being conscious of the energy and presence you exert through awareness, practice and confidence in what you are doing. Exhaustion, dissatisfaction, disinterest, distraction and frustration create far fewer positive results than focus, energy, passion, and interest. How would you want to be perceived and what can you do to create that perception?

3. Greeting, Positive Framing, and Exit Standards

When meeting with new people, setting a positive first impression is imperative, and you have less than seven seconds to do so. You are read on your energy, expression, appearance, tone, handshake – so make those first seven seconds count!

For those that know you, it takes even less time to read your mood, and how they perceive the interaction will be based on your body language. Whether you are meeting with someone for the first time or meeting with those that you know, set the stage for your desired results.  Positive framing at the commencement of the interaction also goes a long way in achieving the best outcome. If you start off a conversation by highlighting what has not gone well rather than framing it in a positive light, it will likely end   in confrontation, disagreement, and conflict. Your framing can set and change the direction of a meeting, and it is well worth the effort to focus the positive.

Your exit standard is as important as your greeting and framing. How an individual feels after an interaction with you is often remembered more than what is said. Restating any follow-up that will be made is the key to closure for the interaction and full understanding of what next-steps may be.

Are you up for the challenge?

Over the next week, set your interaction intentions prior to every meeting, be conscious of your energy level and presence, and set your own greeting, framing and exit standards. After one week, email me at jenny@jennyreilly.com and let me know if you felt any significant changes in your level of influence.

As a reminder of the three strategies, please download a copy of the related blog post handout by clicking on button below.

To schedule a free 30-minute coaching consultation to discuss how the strategies worked for you over a week period after implementation, or learn more about 90-day High-Performance Coaching packages please click on the button below.

7 Steps to Change Professional Behavioural Shortcomings

Honest feedback is as essential for your own professional development as it is for your staff. You are not doing anyone a favour by pushing poor behaviour — yours or theirs — under the carpet, ignoring it and pretending it will get better. Behaviour will not change unless it is recognized.

For many, there is a lack of understanding in how they are perceived by others, hence they keep repeating the same behaviour as they know no better. Past behaviour predicts future performance. To make a change in the performance cycle, recognize the unhelpful behaviour and plan to change it!

Have you worked with someone you consider to be:

  • Arrogant? Why is that? Do you feel they think they always have the answers?
  • Annoying? Do they continually interrupt, butt-in and finish everyone’s sentences? Do you think they understand how they are being interpreted or do they think that they are being helpful?
  • Ignorant or unresponsive? They interact minimally and come across as very distant and reserved. Do you think that is their intent?

Leaders who are seen as arrogant, those that shirk responsibilities, are ignorant or disrespectful do not have a solid following. These habits over time, grate on people and eventually they become a huge issue. These behaviours can be changed, however only when they are identified, the real impact of the behaviour is understood, and there is a true interest in improvement.

There are seven simple steps that you can take with those that you are leading or mentoring to help them change the behaviours that you feel may hold them back from being more successful:

  1. Clearly articulate the troublesome behaviour and indicate how this is being perceived by others.
  2. Give specific examples of how the behaviour is affecting those around them.
  3. Highlight potential behaviour tweaks that could be made to adjust and turn around the ill-perceived behaviour.
  4. Encourage 360° feedback, vertically and horizontally; identify the individual’s areas of strengths and challenges in the organization. At least four colleagues should provide feedback to make it most meaningful.
  5. Review feedback and strategize how to approach each area to enable improvement. Obtain commitment to changing the top three areas of behavioural challenge.
  6. Ensure follow up is made with the individuals who provide feedback. Thank them, share any small wins, and let them know you are grateful for the honest feedback.
  7. Initiate monthly follow-ups to monitor progress. Continually seek feedforward, that is, asking for advice for what you can do to improve in the future.
  8. More often than not, individuals do not realize the effects of their behaviour, how often they present sub-optimal behaviour, and that they can transform their behaviour.

If you are interested in high-performance coaching to work on improving behaviours that you feel are holding you back, leadership development, or professional development workshops, please do reach out to me. I would be happy to provide you with a free assessment on individual or team concerns.

Please click on the button below to book a strategy session call that works with your schedule.

Who is Your Role Model? Whose Role Model Are You?

We have all had people in our personal and professional lives that we have looked up to. For me, those individuals have been authentic, grounded, balanced, strong, focused, ethical, honest, and possessed a high level of integrity. I am extremely grateful for the individuals who have inspired me, pushed me, and helped me along certain pivotal points in my life. I pay it forward, and therefore do the same with individuals that I mentor.

My role models from an early age were my parents. My mother was a stay at home mum who put her children and husband first. My father was a blue-collar man, a truck driver who worked hard for his family. My mother represented love, kindness, generosity, and grounded me. My father represented loyalty, work ethic, strength, integrity, and honesty. They raised me to believe that I could do anything that I set my mind to, anywhere, and that I would always have their support along the way. I was very fortunate to have two wonderful role models from a young age and right up to their 60th wedding anniversary (my father passed away shortly afterwards); they represented unity as they still walked down the road holding hands. I was lucky indeed!

I have also had wonderful professional role models along the way. In my 20’s in Australia, Scott Loader and Bruce Walker. In my 30’s and 40’s in Canada, Carmen Poulin. These individuals had a strong sense of self and guided me along my professional journey. I will be forever indebted to them for the honesty in feedback, advice and suggestions they provided along the way.

As leaders I feel we have an obligation to assist those who have a desire to be more successful and are seeking our assistance to do so. I encourage you, if you do not already, to mentor individuals in your industry. Provide feedback and support and assist them in their career journey. You will find the reward and impact it has on you to be threefold in comparison to the effort you have to put in.

I encourage you to think about the individuals who have had a great impact on your career to date. What traits did they possess, how did they help you?

Now, list 1-3 individuals who may benefit from your mentoring. Reach out to at least one and offer your assistance and insight on their career.

And if you feel ill-prepared to either work with your role-model or be a mentor, connect with me by simply clicking on the button below to schedule a convenient time to have a quick call with me and I will help you. Alternatively, if you recognize a young star on their career path and realize they could benefit from coaching, please refer them to me. I love helping people succeed in their careers.